FAQ

  1. Can I customise any product?
    99% of our products are able to be customised before you order it. Simply place an order and let us know using your reference number how you would like the product via email or our social media platforms and we will do the rest!
  2. How long does customisation take?
    More often than not, we can customisations can be done within 1-2 days. However, depending on the complexity and the resources the time can sometimes vary, but we will be as transparent as possible.
  3. What types of customisation are available?
    From engraving to altering designs, we offer a range of customisation options. Whether it's resizing a ring, adding a special message, or creating a unique design from scratch or changing the colour of the stone we are here to accommodate your preferences.
  4. Do you offer international shipping?
    Yes, we offer international shipping on most of our items, which comes with insurance.
  5. What if I need assistance with my order?
    Our dedicated customer service team is here to assist you. Feel free to reach out via our contact page or email us at rskjewellers@hotmail.com, and we'll be happy to help with any inquiries or concerns.
  6. Can I return or exchange my purchase?
    We want you to be completely satisfied with your purchase. If for any reason you're not happy with your order, we offer an exchange only policy. In the unlikely event the item has a manufacturing fault, we will honor a full refund of up to 30 days.
  7. Are your products certified for authenticity?
    Yes, all our 22ct gold jewellery is hallmarked from the essay office. We ensure that our pieces meet the highest standards of purity and craftsmanship.
  8. Do you offer gift packaging?
    Absolutely! Each piece comes elegantly packaged, making it ready to be presented as a special gift. If you have specific gift packaging requests, please let us know, and we'll do our best to accommodate them.
  9. Are your products covered by a warranty?
    Yes, we stand behind the quality of our products. All purchases from come with a warranty. This warranty covers any manufacturing faults and you are covered for up to 90 days.
  10. Do you offer repairs?
    Yes we do any sort of repairs as long as the item is repairable. Please contact us for more information on this.
  11. How can I stay updated on new arrivals and promotions?
    To stay informed about our latest collections and exclusive promotions, subscribe to our newsletter. You can find the subscription option at the bottom of our website or during the checkout process.

Frequently Asked Questions

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